At Hebeherbalcare, we offer a 7-day return policy. This means you have 7 days from the receipt of your item to request a return. To qualify for a return, your item must be in the same condition as when you received it: unworn, unused, with tags, and in its original packaging.
Eligibility for Refund:
You can request a refund within 7 days from the date of receiving your product.
To be eligible for a refund, items must be unused, in their original packaging, and in the same condition as when you received them.
How to Request a Refund:
Contact our customer service team at hepedigital55@gmail.com with your order number and details of the product.
Our team will review your request and, if eligible, guide you through the return process.
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Refund Process:
Once we receive and inspect the returned item, we will process your refund within 7 business days By Hepeherbalcare.
Refunds will be credited to the original payment method used at the time of purchase.
Shipping fees are non-refundable, and returns are at your own expense unless otherwise specified.
Exceptions:
Items that are damaged, opened, or altered are not eligible for a refund.
In the event of a defective product, please contact us immediately, and we will provide instructions for a return or replacement.
Refunds:
We will notify you once we have received and inspected your return and let you know if the refund was approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it may take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return..
